To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
NON-RETURNABLE / PERSONALISED iTEMSPersonalized items are uniquely designed to an individual's specifications, these pieces cannot be sold to other clients if returned. Therefore, it is imperative that you ensure that all details contained in your order are correct before being scheduled for shipping. Make sure that the spellings for names that need to be engraved are correct as well as the colour, dimensions and any other details regarding your order.
Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping charges are not included in the refunded price.